Your plans promise priority. Wren picks up the phone.
Care plans promise priority scheduling, priority response and front-of-line service, and the public site shows no one answering the phone at 2 AM. Wren is the front office that keeps those promises: she opens the ticket, flags the on-call tech, holds the $99 assessment, starts the quote, checks the plan, and has a brief on Lawrence's desk by 7:00 AM.
Wren's board, this visit
On duty- 0
- Tickets opened
- 0
- Visits and assessments held
- 0
- Follow-ups set
- 0
- Texts and emails
- 0
- Brief items
- Play a scenario below and watch this fill up.
Six real moments in a low-voltage week.
Pick one. On the left, what a caller reaches today by the public site: voicemail, the web form and the booking page. On the right, Wren. Watch what is still on your team's plate when each call ends.
Marcus, manager of a retail store in Lakewood. The alarm company texts Marcus: the store's cameras and back-door badge reader are offline. He calls Tekmatik.
Voicemail and the web form
What a caller reaches today, by the public site
Wren
AI front office, connected to your booking calendar and job notes
Customers, sites and landlords in these scenarios are invented. The left column follows Tekmatik's own public pages as of November 4, 2026; the site documents no answering service, and the team may handle calls in ways it does not show.
Pick a role. Call Wren. Watch the back office move.
Call Wren as Marcus
Uses your microphone. Speak English or Spanish. Interrupt her any time.
Conversation
Start a call and the transcript appears here. Wren opens with a short greeting, then it's your turn.
What Wren did
Tickets, texts, assessments and quote requests land here the moment she makes them.
Wren works on a sample back office here. Nothing touches Tekmatik's real calendar, customers or Care plan records.
Wren writes the brief. Then waits for your call.
Everything that happened overnight, the two things only Lawrence can decide, and the follow-ups Wren is already running. Try the buttons.
Wren at Tekmatik
to Lawrence · 7:00 AM
Tuesday, November 10
Good morning, Lawrence.
One outage overnight, flagged and logged. A twelve-site rollout lead came in yesterday. Two things need you.
Needs you
Waive the $99 assessment for Mile High Supply?
Twelve sites, four of them leased, a budget under six figures and a spring deadline. Your site says larger projects may get a free assessment.
Wren recommends waiving it. A twelve-site rollout is the larger project your site describes.
Send Whitfield Dental the Plus terms?
Dana's Basic plan renews December 28. She asked whether Plus gets faster service. She has used 1 of her 3 hours.
Wren recommends sending the published Plus terms, with priority response and 50% off trip charges, and no promised response time.
Overnight
- 2:09 AMCameras and the back-door reader went offline at the Lakewood store. Ticket TK-4412 opened, on-call tech flagged, likely cause a tripped power strip. Marcus texted the ticket number.
- 11:18 PMA boutique owner on Colfax asked about cameras after a break-in. No price given. Assessment held for 9:00 AM today.
- 4:52 PM, WedPriya Chen, Mile High Supply: Wi-Fi and cameras at 12 sites, four leased, spring deadline. Assessment held Thursday on the largest site.
6
Calls handled overnight
2
Tickets opened
3
Assessments held this week
11
Follow-ups Wren is running
On your calendar
- 9:00 AMAssessment, 1420 East Colfax (boutique, cameras)
- 10:00 AMPreventative visit, Mercado Delgado, Aurora (Rosa, in Spanish)
- Thursday, 9:00 AMAssessment on the largest Mile High Supply site
Wren is handling
- Chasing Foothills Property Group for the Golden cable route
- Three renewal calls, ahead of the 30-day cancel window
- Sending Priya the site list for Thursday
- Waiting for the Lakewood tech's note on TK-4412
She remembers the whole relationship.
Not a contact card. Which stockroom shelf the network closet is on, which power strip the recorder shares, and who prefers a text before anyone arrives. Across phone, text and the website.
What Wren knows about Marcus
- Manages the Lakewood store, opens at 9:00 AM
- Cameras, badge access and network installed by Tekmatik
- Recorder and badge-reader switch share one power strip
- Prefers a text before anyone arrives
- Asked about the Plus plan in August, no plan yet
Nobody typed this into a profile. Wren picked it up over seven months of calls, texts and chats, and it is there the instant Marcus's number rings.
Seven months, one thread
- Apr 14Phone
Called to ask about cameras and badge access for the new Lakewood store. Assessment booked, $99 credited to the install.
- May 29Text
Asked for a text before anyone arrives, since the store opens at 9:00 AM. Wren noted it.
- Aug 18Web chat
Asked what the Plus plan covers. Wren quoted the published terms and logged the question for Lawrence.
- Nov 10, 2:07 AMPhone
Cameras and back-door reader offline. Recognized from his number, greeted by name, power strip noted from the site file.
- Nov 10, 2:12 AMText
Sent Marcus the ticket number. Added the tripped power strip to TK-4412 for the tech.
Credit where it's due. And where it stops.
The booking page books the $99 assessment at any hour, and the plans and terms pages answer plan questions in writing. The question is who answers the phone and does the work after the call ends.
| The job | Voicemail, the web form and the booking widget | Wren |
|---|---|---|
| Answers the phone at 2 AM | Voicemail or the owner's cell, not documented | Yes, every call |
| Books the $99 assessment | Online booking page, any hour | On the call, with a text confirmation |
| Takes an outage report with details | Form or voicemail, free text | Site, system, severity, after-hours flag |
| Flags the on-call tech after hours | Not documented | During the call, with the details |
| Answers Care plan questions | In writing, on the plans and terms pages | By phone, from the published terms |
| Looks up hours left on a plan | Not documented | From the plan record |
| Starts a multi-site project intake | Form: name, email, message. No phone field | Sites, systems, timeline, budget, landlords |
| Speaks Spanish | Not documented | Yes, same call |
| Recognizes returning callers | Not documented | Calls, texts, tickets, plan |
| Gets a landlord's approval | Not documented | Emails, then follows up daily |
| Texts a confirmation | The booking page asks for text consent | Every booking and ticket |
| Makes outbound calls | Not documented | Renewals, visits, follow-ups |
| Sends Lawrence a morning brief | Not documented | Every day at 7:00 AM |
| Writes to your calendar and job notes | The booking page keeps its own calendar | As it works, during the call |
Left column from Tekmatik's own public pages, retrieved November 4, 2026. “Not documented” means the public pages do not show it. The public site lists one phone number and documents no receptionist, answering service or after-hours line. That does not mean none exists. We compare against voicemail and the web form because that is all the public pages show a caller. Sources: tekmatik.com contact page, On-site assessment booking, Care plans, Care plan terms, Terms of service.
Your phones stay. Your number stays. The to-do list shrinks.
01
Connect
We connect Wren to your booking calendar and job notes, your Care plan records, your on-call list and your published terms. She learns your policies, not a template's.
02
Shadow
Keep your number. Calls you don't pick up forward to Wren, and you read every transcript and every action she takes.
03
Hand off
When you trust her, she takes the line. You get the 7:00 AM brief, and the work that used to wait for morning is already done.
Built for Tekmatik by ATERNA.
We build AI front offices for small teams that run on the phone. Fifteen minutes is enough to see whether Wren fits.